Two modes, two jobs
In an acting mode, the agent moves the mouse, types and switches between apps to finish the task. You can step away and do something else. In a guiding mode, the agent highlights where to click and explains why, but you make every move yourself.
Neither is better. They solve different problems: one saves time, the other builds understanding and keeps a human hand on sensitive controls.
Choose Act when the task is repetitive and reversible
Acting is ideal when you have done the task many times, the steps are predictable and a mistake would be easy to spot and fix. Data entry, report assembly and routine updates fall into this category.
- You know exactly what a good result looks like.
- The task repeats daily or weekly.
- Any error can be found and corrected quickly.
- Nothing irreversible happens without a confirmation.
Choose Guide when learning or when stakes are high
Guiding is ideal for new software, tasks you do once a year and anything where a person should make the final decision, such as changing production settings, approving payments or altering access rights.
It is also a powerful onboarding tool. A new teammate can learn a complex system on their own screen, at their own pace, without someone sitting beside them.
Mix them within a workflow
Many real workflows have a routine part and a sensitive part. Let the agent act through the preparation, then switch to guidance, or a confirmation, for the step that matters. Over time you will find your own rhythm.